SDA: over supply or under supply?

Each participant’s specialist disability accommodation dwelling meets the requirements of the design type, category and other standards that were identified through the dwelling enrolment process.

Each participant accessing a specialist disability accommodation dwelling is able to exercise choice and control and is supported by effective tenancy management.

Each participant who has a tenancy agreement with the provider is supported to understand how the terms and conditions of the tenancy agreement interact with their service agreement with the provider. Each such participant is supported by effective tenancy management and is able to exercise choice and control and their tenancy rights.

The instrument's own words

Every passage below is quoted exactly from the copy of the instrument named under it.

Each participant is supported to understand the terms and conditions that apply to their specialist disability accommodation dwelling and the associated service and/or tenancy agreements.

Work is undertaken with each participant to develop a written service agreement that meets the requirements of the National Disability Insurance Scheme (Specialist Disability Accommodation Conditions) Rules 2018, and any applicable state or territory residential tenancy legislation.

The agreement establishes expectations, explains the responsibilities of the specialist disability accommodation provider in relation to the dwelling, and specifies the rights and responsibilities of the participant in accessing the dwelling.

The agreement includes information about dwelling safety features, including fire alarms and building evacuation procedures, and how this information will be communicated to other providers who deliver supported independent living to each participant in the dwelling.

Each participant receives a copy of their agreement signed by the participant and the provider. Where this is not practicable, a record is made detailing the circumstances in which the participant did not receive a copy of their agreement.

Quality Indicators Guidelines · open the instrument

Each participant’s specialist disability accommodation dwelling meets the requirements of the design type, category and other standards that were identified through the dwelling enrolment process.

Mechanisms are in place to ensure a provider’s enrolled specialist disability accommodation dwellings meet the design type, category and density restriction requirements of the National Disability Insurance Scheme (Specialist Disability Accommodation Conditions) Rules 2018.

Mechanisms are in place to ensure a provider maintains ongoing compliance with the National Disability Insurance Scheme (Specialist Disability Accommodation Conditions) Rules 2018 and all relevant laws and standards, including building standards and tenancy laws that apply to specialist disability accommodation dwellings.

Enrolled dwellings are in a good state of repair and are being appropriately maintained, having regard to the safety, security and privacy of residents.

Quality Indicators Guidelines · open the instrument

Each participant accessing a specialist disability accommodation dwelling is able to exercise choice and control and is supported by effective tenancy management.

Where applicable, policies and procedures are in place about how a provider will declare, advertise and fill vacancies in shared living, including how each participant’s views, preferences and needs are documented and taken into account.

Documented arrangements are in place with each participant and each participant’s other NDIS providers that deliver supported independent living supports within a specialist disability accommodation dwelling.

Allegations and incidents of violence, abuse, neglect, exploitation or discrimination, are acted upon, each participant affected is supported and assisted, records are made of any details and outcomes of reviews and investigations (where applicable), and action is taken to prevent similar incidents occurring in the future.

Where a change in participant needs or circumstances occurs, reasonable adjustments are made to accommodate the changes.

State or territory legislative requirements regarding the provision of tenancy-related notices are adhered to and each participant is aware of their right to seek review of a decision, where applicable.

Quality Indicators Guidelines · open the instrument

Each participant who has a tenancy agreement with the provider is supported to understand how the terms and conditions of the tenancy agreement interact with their service agreement with the provider, and each such participant is supported by effective tenancy management and is able to exercise choice and control and their tenancy rights.

Where a provider is delivering both assistance with supported independent living and tenancy to the same participant, there are separate service and tenancy agreements.

Each participant who is receiving both assistance with supported independent living and tenancy from the same provider is supported to understand the distinction between their service agreement and tenancy agreement, including that they are legally separate and that one is not contingent on the other.

Policies and procedures are in place that detail how perceived or actual conflicts of interests are identified and managed by a provider that is delivering both assistance with supported independent living and tenancy to the same participant.

Policies and procedures are in place to ensure participants can raise concerns about their supports and tenancy management without fear of retribution.

Quality Indicators Guidelines · open the instrument

Check it yourself

Under each answer is the document it rests on and where that document is published. If a source moves or its copy changes, the answer above it comes off this page rather than staying up — you are reading only what still checks out.

• National Disability Insurance Scheme (Quality Indicators for NDIS Practice Standards) Guidelines 2018 — Compilation No. 3
  • published at: https://www.legislation.gov.au/F2018N00041
  • checked against the copy we keep
  • the copy was last checked against the publisher on 21 July 2026