Training and qualifications: What’s required to deliver supports or services?

The instrument's own words

Every passage below is quoted exactly from the copy of the instrument named under it.

Each participant’s support needs are met by workers who are competent in relation to their role, hold relevant qualifications, and who have relevant expertise and experience to provide person-centred support.

The skills and knowledge required of each position within a provider are identified and documented together with the responsibilities, scope and limitations of each position.

Records of worker pre-employment checks, qualifications and experience are maintained.

An orientation and induction process is in place that is completed by workers including completion of the mandatory NDIS worker orientation program.

A system to identify, plan, facilitate, record and evaluate the effectiveness of training and education for workers is in place to ensure that workers meet the needs of each participant.

Timely supervision, support and resources are available to workers relevant to the scope and complexity of supports delivered.

The performance of workers is managed, developed and documented, including through providing feedback and development opportunities.

Infection prevention and control training, including refresher training, is undertaken by all workers involved in providing supports to participants.

Quality Indicators Guidelines · open the instrument

Check it yourself

Under each answer is the document it rests on and where that document is published. If a source moves or its copy changes, the answer above it comes off this page rather than staying up — you are reading only what still checks out.

• National Disability Insurance Scheme (Quality Indicators for NDIS Practice Standards) Guidelines 2018 — Compilation No. 3
  • published at: https://www.legislation.gov.au/F2018N00041
  • checked against the copy we keep
  • the copy was last checked against the publisher on 21 July 2026