Conflict of interest: How can I tell if a provider or worker has a conflict of interest?

Each participant who has a tenancy agreement with the provider is supported to understand how the terms and conditions of the tenancy agreement interact with their service agreement with the provider. Each such participant is supported by effective tenancy management and is able to exercise choice and control and their tenancy rights.

The instrument's own words

Every passage below is quoted exactly from the copy of the instrument named under it.

Each participant’s right to exercise choice and control over other NDIS support provision is not limited by their choice of specialist disability accommodation dwelling.

Organisational policies are in place that detail how perceived or actual conflicts of interests are managed. The conflict of interest policies are made available to participants in the language, mode of communication and terms which each participant is most likely to understand.

The participant is supported to understand the distinction between the provision of specialist disability accommodation and other NDIS supports delivered in the dwelling. Where a specialist disability accommodation provider is delivering both specialist disability accommodation and other NDIS supports to the same participant, there are separate service agreements.

The participant’s housing rights, including security of tenure, are upheld, irrespective of any decision/s the participant makes about the provision of other NDIS supports within the specialist disability accommodation dwelling (notwithstanding any matters covered by the specialist disability accommodation service agreement).

Quality Indicators Guidelines · open the instrument

Each participant who has a tenancy agreement with the provider is supported to understand how the terms and conditions of the tenancy agreement interact with their service agreement with the provider, and each such participant is supported by effective tenancy management and is able to exercise choice and control and their tenancy rights.

Where a provider is delivering both assistance with supported independent living and tenancy to the same participant, there are separate service and tenancy agreements.

Each participant who is receiving both assistance with supported independent living and tenancy from the same provider is supported to understand the distinction between their service agreement and tenancy agreement, including that they are legally separate and that one is not contingent on the other.

Policies and procedures are in place that detail how perceived or actual conflicts of interests are identified and managed by a provider that is delivering both assistance with supported independent living and tenancy to the same participant.

Policies and procedures are in place to ensure participants can raise concerns about their supports and tenancy management without fear of retribution.

Quality Indicators Guidelines · open the instrument

Check it yourself

Under each answer is the document it rests on and where that document is published. If a source moves or its copy changes, the answer above it comes off this page rather than staying up — you are reading only what still checks out.

• National Disability Insurance Scheme (Quality Indicators for NDIS Practice Standards) Guidelines 2018 — Compilation No. 3
  • published at: https://www.legislation.gov.au/F2018N00041
  • checked against the copy we keep
  • the copy was last checked against the publisher on 21 July 2026