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Each participant is supported by the provider to make informed choices, exercise control and maximise their independence relating to the supports provided.

Each participant is supported to understand and make genuine decisions for themselves. Each participant is provided with accessible information, and decision-making support, about: (a) the supports and services delivered in their home; and (b) the supports and services delivered to enable them to access their community.

The instrument's own words

Every passage below is quoted exactly from the copy of the instrument named under it.

Each participant’s legal and human rights are understood and incorporated into everyday practice.

Communication with each participant about the provision of supports is responsive to their needs and is provided in the language, mode of communication and terms that the participant is most likely to understand.

Each participant is supported to engage with their support network and chosen community as directed by the participant.

Quality Indicators Guidelines · open the instrument

Each participant is supported by the provider to make informed choices, exercise control and maximise their independence relating to the supports provided.

Active decision-making and individual choice is supported for each participant including the timely provision of information using the language, mode of communication and terms that the participant is most likely to understand.

Each participant’s right to the dignity of risk in decision-making is supported. When needed, each participant is supported to make informed choices about the benefits and risks of the options under consideration.

Each participant has sufficient time to consider and review their options and seek advice if required, at any stage of support provision, including assessment, planning, provision, review and exit.

Each participant’s right to access an advocate (including an independent advocate) of their choosing is supported, as is their right to have the advocate present.

Quality Indicators Guidelines · open the instrument

Each participant is supported to understand and make genuine decisions for themselves, and is provided with accessible information, and decision-making support, about the supports and services delivered in their home and to enable them to access their community.

Each participant is provided with information to help them communicate their will and preferences about the delivery of supports and services in their home and daily life. This information is provided using the language, mode of communication and terms that the participant is most likely to understand.

Each participant’s right to the dignity of risk in decision-making about the delivery of supports and services in their home and daily life is supported.

The policies and procedures should require workers, when facilitating supported decision-making about the delivery of supports and services in a participant’s home and daily life, to: provide a reasonable period to implement supported decision-making; identify the circumstances in which supported decision-making may be required; seek participant views on whether decision-making support is required and how they would like to be supported; identify and provide the necessary decision-making support in accordance with the participant’s will and preferences; consider and respond to cultural values and beliefs when decision-making support is required; and identify when additional support may be required for day-to-day decision-making including by an authorised decision maker such as a nominee.

Relevant workers are trained, and have refresher training, in supported decision-making, including how to support the development of the participant’s ability to make decisions about the delivery of supports and services in a participant’s home and daily life and understand the impact of their decisions.

Quality Indicators Guidelines · open the instrument

Check it yourself

Under each answer is the document it rests on and where that document is published. If a source moves or its copy changes, the answer above it comes off this page rather than staying up — you are reading only what still checks out.

• National Disability Insurance Scheme (Quality Indicators for NDIS Practice Standards) Guidelines 2018 — Compilation No. 3
  • published at: https://www.legislation.gov.au/F2018N00041
  • checked against the copy we keep
  • the copy was last checked against the publisher on 21 July 2026