Terms of service

1. Who we are. AuditFit is operated by [SET AT GATE — Ve's registered trading name] ("we", "us"). These terms are a contract between us and the person or business that creates an account ("you").

2. What AuditFit is — and is not. AuditFit holds the policies, records and evidence you upload, organises them against the published NDIS Practice Standards, shows what has nothing attached, and produces documents listing what is outstanding. AuditFit never determines, states or implies that any provider will pass an audit, is compliant, or meets any requirement. Every determination is made by an approved quality auditor and the NDIS Quality and Safeguards Commission. AuditFit does not provide legal, regulatory or professional advice, and nothing it produces is a substitute for advice from a qualified professional.

3. What checking means. Where AuditFit shows a document as attached to a requirement, that records only that a document was placed there. It does not verify the document is current, complete, or satisfies the requirement. Where AuditFit shows a source for a requirement, the source is either a machine-fetched published instrument (with its address and last-verified date shown) or is marked as not yet verified.

4. Your content stays yours. Documents, templates and other material you upload remain your property or your clients' property. We claim no licence over them beyond what is needed to operate the service for you, and we do not use your content to train any model, to build any product feature for other customers, or for any purpose other than providing the service to you.

5. Your responsibilities. You are responsible for having the right to upload what you upload — including, where your documents contain information about other people (such as NDIS participants or workers), for holding whatever consent or authority your own legal obligations require. You will not upload material you have no right to hold, and you will not use the service to prepare an application that misrepresents how a provider operates.

6. Accounts, payment, cancellation. Subscriptions bill monthly in advance and can be cancelled at any time, effective at the end of the paid period; there is no part-month refund. The one-off readiness report is refundable within 14 days if it has not yet been generated. If the service did not work for you in a billing period, tell us what happened and we will fix it or refund that period. The whole position, and how to ask, is on our refunds and cancellations page; nothing there or here affects the rights the Australian Consumer Law gives you. [Wording of this clause against the consumer law is a review item. The position it states is settled and published; the words are not final.]

7. Export and deletion. You can export all of your data, in full and decrypted, at any time. You can delete a client or your whole account; deletion removes the stored content from our systems, verified against the disk. One qualification, stated because it is true rather than because it sounds well: we keep an encrypted copy of the store away from the server so that a hardware failure does not take your material with it, and content you have deleted stays in that copy until the copy is next replaced. The copy is taken by the person operating the service, not on a fixed timetable. [The retention and replacement cycle is a review item, and it is deliberately not stated as a promise here, because the deployment does not yet keep one.]

8. Availability and changes. We aim for continuous availability and do not guarantee it. We may improve the service; we will not remove your access to your data.

9. Liability. Nothing in these terms excludes any guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. To the extent permitted by law, our liability for any claim is limited to re-supplying the service or refunding the fees you paid in the three months before the claim arose, and we are not liable for indirect or consequential loss — including the outcome of any audit, registration decision or regulatory action, which depends on facts, judgements and processes outside the service. [Cap amount and carve-outs are a primary review item.]

10. Termination. We may suspend or close accounts that breach clause 5. You get your export first unless the law prevents it.

11. Governing law. [SET AT GATE — Ve's state], Australia. [Confirm at review.]

12. About this draft. These terms have not been reviewed by a lawyer, and the banner at the top of this page says so. Where a sentence above carries a note in square brackets, the note is ours and it means the same thing every time: the sentence states the position we intend to be held to, and the final wording is waiting on that review. We publish the notes rather than removing them, because a term you cannot see is not a term you agreed to, and because a draft that hides where it is unfinished is worse than one that points at it. When the reviewed version replaces this page, the date it did will be stated here.